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Beta 9 FAQ
Q: Is Beta 9 still free?

A: YES!

Q: Why can't I see the shared files of users in my Hot List?

A: You can. To browse the shared files of a user in your Hot List, double-click the user name, or highlight the user name, click on the name with your right mouse button, and select "Browse Files." You can also initiate the browse function from the right-click menus available in the Search area, and the Chat user list.

Q: Where are all the files I used to have? They don't appear in the My Files area and it says I'm not sharing any.

A: All of your files are still on your computer, and you can still access them through Napster, but first you have to go into the Sharing tab of your Preferences (under the Napster File menu), and make sure that you have selected all of the folders on your computer where you keep MP3 and WMA files.

To find shared folders, look for boxes with a black or gray check mark (shared folders) and boxes with a red outline (folders that contain shared folders). You can easily change your shared folder selections by clicking the box next to each directory.

All MP3 and WMA files residing in the folders that you select to share (by placing a black check-mark next to them or a higher-level directory) will appear in the My Files area of Napster and will be available for sharing with the Napster Community.

Q: Where do my files go once I receive them?

A: We have added a new folder to the Napster program folder called "My Files." In Beta 9, the default setting for your Download Folder is this folder. So, to locate your files outside of Napster, go to the Napster folder inside your Programs folder, and find the folder called "My Files."

Q: Why have some of the terms changed in Beta 9?

A: We've updated some of the terms we use in the Napster application. We've tried to give the Napster functions and areas names that more clearly explain how they work. If you're confused by anything you find, try checking out the appropriate section in the online manual for a detailed explanation.

Q: Anything new and cool in Beta 9 I should know about?

A: Yes. Click on the CDNOW button that has been added to the application to conveniently purchase music of your choice.

And don't forget about the Exclude Option we added to Napster Search. Just use a minus sign (-) before any terms you would like to leave out of your search results. If you want to exclude more than one term, make sure to use the minus sign (-) before each of those terms.

We've also added a Rename function in the My Files area so you can change the names of your MP3 and WMA files from within Napster. Just right-click on a file name within the My Files area, select "Rename File," and then type in the new file name. (Notice that you do not need to retype the .MP3 or .WMA extension after the file name. The extension will be added automatically.)

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Getting Started
Q: Does Napster work with WebTV?

A: No, Napster is not currently compatible with WebTV.

Q: Is Napster compatible with Windows 2000?

A: Yes, Napster is currently compatible with Windows 9x, NT, and 2000.

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Installation

Q: What is a firewall?

A: A firewall keeps a network secure. It may protect a network while users connect to the Internet, or it may separate a company's public web server from its internal network. Firewalls are also used to keep segments of networks secure.

Q: How do I uninstall Napster?

A: To use the uninstall utility, locate the Napster folder in the Windows Start menu and select "Remove Napster v2.0 Beta X." You can also access the Remove option from the Napster folder, under Program Files. Or, you can uninstall the program using the "Add/Remove Programs" function in the Windows Control Panel.

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Configuration

Q: What are the parameters for selecting a user name?

A: Your user name can be as short as one character or as long as 24. You may create a name using letters, numbers, and the following characters: _,[,],{,},-,^,!,$

Q: How do I change my user name?

A: If you want to change your screen name, you must completely uninstall the Napster application from your computer, then re-install it and register your new name. You will get the best results by restarting your computer after uninstalling the application and before re-installing it.

Q: I forgot my password/user name. What do I do?

A: If you are using a computer that you've used before to access your Napster account, you don't need your user name or password to log on.

If you're using a different computer on which Napster has been installed, you'll need to uninstall Napster, then install it again and register a new name and password.

Q: How do I cancel my registration/account?

A: You can withdraw from the Napster Community simply by not logging on to the Napster servers. When you are not logged on, no one can see or have access to your account information or files.

If at any time you would like Napster to delete the Personally Identifiable Information you supplied in the registration process (which includes your email address), you can send an email request to remove@napster.com. Your Personally Identifiable Information will be deleted unless we are under a legal obligation to retain it.

Q: I just bought a new computer and set up an existing Napster account. Where are the files that I previously downloaded on my old computer?

A: The MP3 and WMA files you have downloaded live on your computer's hard drive, not on the Napster servers.

If you sign on to Napster from another computer, you will not be able to access your previously downloaded files, unless you transfer them to the new computer.

Q: How do I change the background color?

A: To change the background color of Napster's windows, you must have a Beta 7 or higher version of the Napster client. Under the Napster File menu, choose Preferences and then click on the "Schemes" tab. The default background color is "Color Scheme #1 (White Background)." Click on the pull-down menu and select either "Color Scheme #2 (Black Background)" or "Custom Color Scheme." If you select "Custom Color Scheme," you'll notice that the "Item Color..." and the "Background Color..." buttons near the bottom of the window are no longer grayed out. Click on "Background Color..." and choose whatever color you like!

Q: What is a proxy?

A: A proxy server is an intermediary server used by some Internet services to improve security or network performance.

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Connecting with Napster

Q: How do I connect?

A: Each time you open the Napster application, the program will attempt to connect you to a Napster server.

If you are connected, the bottom left-hand corner of the Napster window will show you as "Online." If you are unsuccessful in your attempt to get online, select the "Connect" option under the File menu within Napster to try again.

You may need to try connecting a few times before you are successful – we're doing the best we can to match our server capacity to the size of our user base, but sometimes the tremendous growth in usage gets ahead of us.

Q: Why can't I connect with Napster at all times of the day?

A: We have over 40 million users in the Napster Community, so sometimes our servers get overloaded. We're doing our best to match our server capacity with the size of our user base, but sometimes the tremendous growth in usage gets ahead of us.

Q: Napster keeps connecting me to the Internet. How do I log off?

A: When you want to log off of the Napster service, make sure to exit the application completely.

Open the File menu and select the "Exit" option to quit the Napster application. Exiting the application will prevent the Napster client from trying to connect you back to the Internet.

If you simply close the application by clicking the "x" button in the top right corner of the Napster window, you will remain connected to the Napster service, and the Napster application icon will remain in your system tray.

Q: How can I connect to a specific server?

A: You can't. When you log on to Napster, your computer connects to a central server. Then you are redirected to the "optimal server" to keep the load on our servers balanced.

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Chat/Instant Message

Q: How do I enter a Napster Chat Room?

A: When you are in the Chat area, you'll see a button labeled "Chat Rooms" in the bottom right hand corner in the Napster application screen. Click on "Chat Rooms," and a list of all of the Napster-created chat rooms is displayed. You can pick a room either by double-clicking on that room's name, or by clicking once on the room's name and then clicking the "Join Room" button.

Q: How do I send a message in a Chat Room?

A: Once you have entered the desired Chat Room, you will see the small rectangular "type-in field" window at the bottom of your screen. Type your comments into this window. When you're finished, hit the Enter key, and your message will post in that room. You will see your post as well as any posts from other users.

Q: How do I Instant Message another user?

A: To Instant Message another Napster user, go to the Actions menu within the Napster application, select "Instant Message," and then type in the user name of the person you wish to contact. You may also Instant Message users from anywhere in the application that user names are displayed. Simply rght-click the user name and selecting "Instant Message." Then, type your message in the "message input field" and hit the Enter key to send it.

Q: How do I create my own Chat Room?

A: When you click the "Chat Rooms" button, a separate Napster Chat Rooms window opens. At the bottom of this window, you will see a button giving you the option to "Create" a new chat room. Click "Create," name your room, and start chatting!

If you want to remove your channel from the list, simply leave it. If no one else is in it, the channel will disappear. (If other users are still chatting in the channel you created, the channel will continue to exist until everyone has left.)

Q: How do I find other users? Do they need to be connected to the same server?

A: The Napster servers are not linked together for every Napster function. Instant Message, Search, Hot List, and Browse are linked across servers, but Chat is not. That means you can Instant Message any user currently online, and add that user to your Hot List if you like, but you will not likely find that user in the Chat Rooms.

Q: What does it mean when it says I'm muzzled?

A: When you receive this message from the server, it means that you will be temporarily unable to send text to any channel. Chances are you violated Chat Room etiquette.

Q: Can I get another user's email address?

A: The only way to obtain another user's email address is if that user supplies it to you. Napster doesn't make user email addresses available to other users.

Q: What is the Swear Filter, and how do I use it?

A: The Swear Filter, if you activate it, prevents some common inappropriate language from being displayed on the screen. It is turned OFF by default.

To turn the Swear Filter on, go to the Napster File menu and click on Preferences. Click on the Chat tab, then select the option that says "Do not display offensive words in private messages and/or public chat rooms."

Q: How do I "Ignore" somebody?

A: If you do not want to receive Chat Room posts or Instant Messages from a certain user, go to the Napster Actions menu, then select "View Ignore List." Click on the "Add" button, and then type in the name of the user you would like to ignore. Click "OK" to add the person to your Ignore List.

To "Unignore" a user on your Ignore List, simply select the user's name, then click "Remove."

Q: How do I "Unignore" another user whom I've ignored?

A: Under the Napster Actions menu, select "View Ignore List." Then select the name of the user you want to Unignore, and click "Remove."

Q: How do I reply to an Instant Message?

A: If you have your Chat Preferences set to display incoming Instant Messages in separate windows, a pop-up window will appear whenever you receive an Instant Message. To reply to this message, simply type your message and hit the Enter key on your keyboard.

If you have not selected this option, you will receive your Instant Messages in the Private Chat Channel of your Chat area. With this option, an Instant Message from another user will appear in the larger portion of the chat box. To reply, you must use the message command.

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My Files and Player

Q: Where are the music files on my computer?

A: The files that you have received from other Napster users are stored in the Download Folder on your computer's hard drive. Unless you specified otherwise in the Napster Preferences, your Download Folder will be the My Files folder inside the Napster application folder.

(If you used all the defaults supplied during installation, this folder will be located at C:\Program Files\Napster\My Files.)

To see the folder that you have selected as your Download Folder, select Preferences under the Napster File menu. Then click on the Downloading tab. Here, you can select the location where you would like to store new files you receive from the Napster Community. All MP3 and WMA files in your Download Folder will also be shared with the Napster Community (unless you have your maximum simultaneous outbound transfers set to 0).

By clicking on the Sharing tab of the Napster Preferences, you can select the folders containing files you'd like to share with the Napster Community.

Q: How do I delete a file from My Files?

A: To delete a music file, right-click on the file's title in your My Files area, and select "Delete (from disk)" from the menu. Or, highlight the file name, and hit the DELETE key on your keyboard. Whenever you delete a file within the My Files area of Napster, the file will also be deleted from the folder it was in. Once a file is deleted, you cannot retrieve it.

Q: I try to delete a file and it says that I can't. How can I delete this file?

A: The file that you are trying to delete may be in use or may be write-protected or read-only. If you are currently playing this music file, you must stop playing it before you can delete it.

If you are not currently playing the file, but are still unable to delete it, you will need to disable its read-only status. To do so, locate the file on your hard drive by going into your Windows Start menu, then click Find, then choose Files or Folders. Type in the name of the file, and select the C: drive where it says "Look in." (If you store your music files on another drive on your computer, select that drive instead of the C: drive.) Also, make sure that "Include subfolders" is checked, then click on "Find Now." Once you have located the file, right-click on it, then click on Properties. If "Read-only" is checked in the Attributes section, uncheck it. You can now delete the file.

Please keep in mind that if the file in question is a sound/music file for a program or game that you have installed on your computer, deleting it may cause problems when running that application. If the file was made available for sharing by allowing Napster to scan your computer for MP3 or WMA files during installation or through your Sharing Preferences, select Preferences under the Napster file menu, click the Sharing tab, and de-select the folder containing the file in question.

Q: Can you have more than one My Files directory on a single computer?

A: The My Files area in Napster is simply a list of the files in your Shared Folder(s) and Download Folder. If you have more than one person using Napster on one computer, the best way to keep your music files separate is to keep them in separate directories on your hard drive. You can create a folder on your hard drive to store your MP3 and WMA files, and have the other person sharing the computer with you do the same.

To create a new folder, open the folder in your C: or D: drive in which you want to create a subfolder. (For example, open the Napster folder to create a folder inside of it.) From inside this folder, click on the File menu, choose New, and then choose Folder. Finally, name the folder.

Once this is done, make sure that you update your sharing information by changing your Sharing and Downloading Preferences, located under the Napster File menu.

Q: Can my friend access her My Files area from my computer?

A: The files in the My Files area of Napster live on your computer. Therefore, the MP3 and WMA files that your friend transferred to her computer are stored on the hard drive on that particular machine, and they will not be available if/when she signs onto YOUR computer with her user name. However, if her computer is connected to the Napster Community, you may be able to Browse her shared files from your Hot List.

Q: Can I transfer the MP3s/WMAs in My Files to another computer?

A: Yes. You can either network the computers together or transfer the files via a large capacity storage device, such as a Zip disk. In order to use a Zip disk, you need to have a Zip drive.

Q: Can I access my MP3 and WMA files without connecting to the Napster servers?

A: If you've logged off of the Napster Community but still have the Napster program open, you may still view and play your files from the My Files area.

You can also access these files directly from their location on your computer.

Q: Can I listen to my music files with any player I'd like?

A: Yes, you can! If you already have a player such as a Winamp, Sonique, Music Match or Windows Media Player, you can use it to play the files you receive from the Napster Community. Under the Napster File menu, choose Preferences, and click on the Personal tab. Then select as your media player either the Napster Internal Player (the player that comes with Napster) or the Default Media Player. If you select the Default Media Player, make sure your player is registered as the Default Media Player in Windows.

Q: How do I play my MP3s/WMAs?

A: While in Napster, you can use its Internal Player, located in the My Files area of Napster. Other popular Windows audio players include Winamp (www.winamp.com), Music Match (www.musicmatch.com), Sonique (www.sonique.com), and Windows Media Player (www.microsoft.com/windowsmedia). To select the player of your choice, go to the Napster File menu, choose Preferences, click on the Personal tab, and choose "Default Media Player."

Q: My MP3s/WMAs aren't playing, they skip and sound bad. What's wrong?

A: If you are not able to play files, check to see what audio player you have selected in the Personal section of your Napster Preferences, under the File menu. In the "Media Player" setting, if you have selected the "Internal Player," then you will be using the Napster Player. If "Default Media Player" is selected, then you are using the default player on your computer, such as Winamp or Sonique. You may need to reinstall the Default Media Player if it is not working with any other programs.

It is also possible that you received a corrupt file.

Q: How do I add music files into the Napster Internal Player's Playlist?

A: In the My Files area of Napster, highlight a file name, and then click the "Add" button, which is on the Playlist toolbar, to put the file in your Playlist. Repeat this process to add more files to your Playlist. When you have finished, you can name and save this Pla

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Page Updated Fri Feb 16, 2001 3:48am EST