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| How do I know this company is legitimate? |
| Read the FAQs on Spotting Legitimate Companies |
"How do I know you are legitimate?"
Excellent question. It's one we get asked often. We are a very real company offering a very real, informative, valuable product. If we weren't for real, the designer of this site would be digging ditches some where!
But don't take our word for it. If you are interested, then here are a few questions to ask yourself before you buy:
1. Does the company give a realy, physical address and telephone number? Two very important questions since most often scammers won't even give an e-mail address. (Our address, telephone number, and e-mail address is located at the bottom of every page of our site.)
2. Is the company making promises that your common sense tells you that they can't keep? "Make $1000 a week working from home doing simple work..." "Get cash in your mailbox every day for doing nothing..." Watch out for companies that make wild promises in their headlines. If they can't be honest in their advertisements, how can you expect them to be honest in anything else? (You won't find any such fake promises or get rich quick schemes in any of our information.)
As we've stated on our home page, we are a solid, stable company that has been doing business for more than two years, both on and off-line.
"I keep reading that a 'real' company will offer a money back guarantee. But I've heard of people returning products and never receiving their money back, even though the company had a money back guarantee. Is it true that a money back guarantee proves that a company is legitimate?"
This is a very good and very complicated question. Most often people think that a money back guarantee is a guarantee that the company is legitimate. And this is exactly why scam companies have a money back guarantee just like legitimate companies do, because it makes the buyer feel that it is safe to buy from the company. But a money back guarantee does not guarantee that you will either get your money back or that the company is legitimate. Money back guarantees are often designed so that they have many loopholes and rules that you simply cannot meet. For example, often guarantees give a very strict time limit such as 10 to 30 days. While this may seem like a reasonable amount of time, what the company doesn't tell you is that your time starts the day that your order is received. This means that if you have 30 days to return the product, your 30 days starts the day they receive your order. They don't ship for 10 business days (Monday through Friday are business days, which means that 10 business days is actually 14 regular days, counting Saturdays and Sundays, which DO count towards your 30 day return period). If you paid by check, they hold the check for another 14 days for the check to clear. This means that your order is not shipped for 28 days, and those 28 days DO count towards your 30 day return period. As you can see, there is absolutely no way you can receive the product, review it, and then return it to the company within a 30 day period. Even if paid by money order or credit card, it still takes 10 business days (14 regular days) to ship. Depending upon your location, it could take as little as 7 days to as long as 8 weeks to receive the product. Even if it only takes 5 days for you to recieve it, that's 14 days before it is shipped, plus the 5 days it took the product to reach you. That's 19 days days of your 30 day return period that are gone. Let's say that you send the product back on day 21. It wil take another 5 days for it to reach the company again. That's 26 days gone by. Now you may think you've beat the deadline and will get your money back, right? Wrong. Generally, most cmpanies have a 4 to 14 day delay on returned orders. Translated, it could be another 4 to 14 days after your return before anyone gets around to processing the return. And, yes, you guessed it, those days DO go towards your return period. Again, there is absolutely no way you could possible get your money back.
Another loophole is the popular 'return undamaged' line. In business terms, this usually means that the product has to be returned unopened because once it is opened it is considered 'damaged.'
But just as having a money back guarantee does not guarantee a business to be legitimate, NOT having a guarantee does not necessarily make the company a fraud either. Most companies selling informational products do not have money back offers simply because information is so easily copied and used. It makes absolutely no sense economically for a company to offer money back on a product that someone can purchase, read, take notes on, and then return for a refund. The person would still be able to receive benefits from the product. The whole idea behind a money back offer is this: a person tries the product, doesn't like it, and returns it for a refund. But the person is no longer receiving benefits from the product. But someone who purchased an informational product and copied it would still be receiving benefits from the product if it were returned. So often any product that can be duplicated or copied by someone from their home does not come with a money back guarantee. Why buy the cow when you can get the milk for free, right? So do not judge a company by whether or not they offer a money back guarantee. Instead, ask yourself this question:
1. Could the product being offered be copied or reproduced at home from the original product? If the answer is yes, then don't expect a money back guarantee. And even if one is offered, I'd check the fine print for loopholes. And keep this in mind when looking at guarantees: you usually do not get the fine print until AFTER you have purchased the product. If the answer to the above question is no and the company does not offer a money back guarantee, then you can investigate into their legitimacy further.
"Is it true that a company who is not a member of the BBB is not legitimate?"
Again, this is another good but difficult question. A membership with the BBB does not make a company legitimate. It only proves that the company chose to pay the $350 anual membership fee. A scam company can be a member of the BBB just as easily as a legitimate company can. Not being a member of the BBB does not make the company bad nor good, nor does it reflect badly on the company.
"Is it true that I should not trust a company that has numerous complaints against them with the BBB?"
Normally, the answer is yes. But please bear in mind that a legitimate company can have numerous complaints against them just like a scam company can be a member of the BBB. One person who has decided that they want to get back at a company can file complaints against the company with the BBB all day and all night if they want to. While the BBB is a good place to start, keep in mind that it only collects information, including information that may have been falsely represented by individuals who are merely out to get revenge.
"Are you a member of the BBB?"
We are not a member of the BBB and we do not have any complaints against us. We are very proud of our customer service, our quick turn over, and the products that we offer. We do not feel that becoming a member of the BBB would enhance our company through the benefits that are offered.
"Why don't you accept credit cards? I keep reading that legitimate companies accept credit cards, and if a company doesn't, they are not for real."
Again, as with the membership with the BBB, accepting credit cards does not prove you to be a legitimate company. All it proves is that a company can afford the expenses of keeping a merchant account. Scam companies can accept credit cards just as easily as legitimate ones can. Think of some small businesses where you live. Do they accept credit cards? Chances are, they do not. Why? Simply because they have not built up enough equity in the company to pay for the expenses of keeping merchant accounts. Even companies that have been in business for a decade or longer still may CHOOSE to not accept credit cards simply to keep their prices down and affordable for everyone. Having merchant accounts is expensive. To compensate for that expense, companies that do accept credit cards are often forced to raise prices on their products. Even companies that do accept credit cards and still manage to keep prices low are often forced into bankrupcy because they are not making enough money to compensate for their expenses. We do not accept credit cards simply because we want to keep our prices affordable and our products available for everyone.
Keep this in mind: there is no such think as a small scam. People who are out to get your money will take it any way they can, credit cards included. Big time scam companies are the most likely to accept credit cards because they have the money it takes to keep expensive merchant accounts open. So do not judge a company's legitimacy by whether or not they accept credit cards.
"Why do you charge a security fee on money orders?"
We really debated on whether or not to post an answer to this question because we didn't want to give anyone ideas. But we decided to post an answer any way so that our reasons for charging security fees would be understood by all.
Over the past year, since computer scanners have become more affordable and more commonplace, we have actually had dozens of instances where people were scanning blank money orders, filling out the fraudulent copy, and sending that fake copy in to us as payment. As many companies hold the policy that money order purchases are shipped same day, us included, we were shipping orders out and then later discovering that the money order payments were fraudulent. We not only lost a lot of money and merchandise, but, as you can imagine, it caused a lot of problems for our company. So to ensure that we would no longer have this problem and to cover the fees that we are charged by our bank to clear money orders, we must now charge a security fee. Unfortunately, it is another case of the general public having to pay for the faults of a few. |
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